My husband and I took the Primates Tour with Magic Safaris in October last year. Now that we have arrived home in Australia, we just wanted to send an email to say how impressed we were with your company, and in particular with your tour guides, Gilbert and Moussa. Over our several months of travel last year we took about 5 tours, and the Magic Safaris tour was definitely the best we took.
We really appreciated that Magic Safaris did everything properly, and didn't try to save every dollar. For example we appreciated being able to order whatever we wanted at restaurants, rather than having set meals. We also appreciated the small gift of a carved gorilla that we received at the end of the tour. Gestures like that, though small, make a difference.
Most of all though, we really enjoyed Gilbert, our lead tour guide. Gilbert was incredibly polite, thoughtful and thorough. He followed through on all our requests and gave us a wonderful insight into Rwandan life. Moussa was also very friendly and helpful.
Anyway, it seems that too often people only hear bad feedback, so we wanted to make sure that that isn't always the case. So thanks again and good luck with your business.
Marnie and Eric Lassen